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SHIPPING, DELIVERY & RETURN POLICY


Your order will be shipped to the addresses specified by you during the order process. The delivery takes up to 15 calendar days. Moshions is not responsible for any loss of the products following shipment from premises to your delivery address. We encourage you to immediately indicate when you receive a damaged package or refuse it altogether.


Merchandise may be returned for exchange or full refund to our store in Kigali – Moshions will take care of the return shipping costs within 15 days of the actual purchase. The item should be accompanied by the printed or email receipt.


All merchandise returned for exchange or refund must be in the original packaging and in perfect condition to be accepted.


Items such as necklaces, face masks, and personalised orders cannot be returned for hygienic reasons. Kindly check the return eligibility under ‘Return Note’ on the product page.


How to Return an Item Ordered

Write to customercare@moshions.rw or call +250 788 645 543 to inform us of the issue.

Fill in the Return Voucher provided to you inside the packaging.

Organise the parcel as indicated on the Return Voucher or from our customer care agent.

Hand over the Parcel to Our Shipping Partner DHL.

We will follow up and update you upon the receipt of the parcel.


Exchange Service

We accept returns for exchange. On the voucher, please specify the reason for returning the product and contact our customer service team for further assistance. We will let you know when the new product is packaged and shipped.

Returns should adhere to the above regulations for absolute validity.


Passwords

You are responsible for the security of your account and password. Moshions takes no liability for any damages and expenses related to any unauthorized use of credentials.


Product Information

Information. We try to ensure that the information posted on this Site is correct and up-to-date. We reserve the right to change or make corrections to any of the information provided on this Site at any time and without any prior warning. We cannot, and do not, guarantee the correctness, precision, thoroughness or completeness of any of the information available on this Site, nor will we be liable for any inaccuracy or omission concerning any of the information provided on this Site.


The products are sold exclusively through the Moshions store, certified physical and online stockists. Prices may reasonably vary due to additional charges on every platform. Any purchase from other shops or web sites is made entirely at the risk of the purchaser, particularly in respect to the authenticity of such items.


YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT AND WILL BE BOUND BY ITS TERMS AND CONDITIONS. YOU FURTHER ACKNOWLEDGE THAT THIS AGREEMENT REPRESENTS THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN YOU AND US AND THAT IT SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT, ORAL OR WRITTEN, AND ANY OTHER COMMUNICATION BETWEEN US RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT. 

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